FAQ
Find answers to all your questions regarding the gradual discontinuation of industrial control services operated under the Setsmart brand.
1️⃣ Why is Setsmart suspending its operations?
2️⃣ Can I still start a new custom machine project with Setsmart?
No.
We will no longer undertake the design and manufacture of new custom-built machines.
3️⃣ Can I still order standard Setsmart equipment?
No.
Sales of standard products are no longer available for new orders.
Equipment that has already been installed will continue to be fully supported for 3 years, that is, until December 31, 2028.
You can place an order directly through our e-commerce site.
4️⃣ Is maintenance for my equipment covered?
Yes.
Maintenance and technical support for the instruments already installed are provided for a period of three years, that is, until December 31, 2028.
5️⃣ Will spare parts and consumables remain available?
Yes.
The spare parts and consumables required for the installed equipment will remain available for a period of three years, through December 31, 2028, and can be ordered directly from our e-commerce site.
6️⃣ Should I expect support to end abruptly?
No.
The transition is planned and managed. No abrupt halt is expected.
7️⃣ Is the KEP Technologies Group affected?
8️⃣ Will my sales representative change?
If you need assistance with this transition, please contact us at the following email address: setsmart@kep-technologies.com.
9️⃣ What should I do if my equipment is critical to my production?
We will contact you directly to develop a transition plan.
If you do not receive a call from us, please contact us directly at the following email address: setsmart@kep-technologies.com so that we can develop a personalized support plan and outline the next steps if necessary.
🔟 Can I order parts to build up a preventive stock?
Yes.
Our teams can help you assess your needs to ensure business continuity. Parts are available for purchase on our e-commerce site.
1️⃣1️⃣ Do the contractual warranties remain valid?
Yes.
All contractual obligations are being fully met.
1️⃣2️⃣ If I need more information, who should I contact?
To assist you with this transition, please contact us at the following email address: setsmart@kep-technologies.com